We use International Express Service for all international deliveries. The orders usually are dispatched within 48 hours from the order date. After the goods are dispatched, we will provide you a tracking number for tracking online immediately. The shipping usually takes around 5-7 days for door to door delivery.
In the occasional event of manufacturing faults, we would replace/repair the products at no cost to the customer.To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned unuesd and contain all the original packaging and labels. After receiving the return goods, we will refund your full payment.
If, for any reason, you are unsatisfied with your purchase from Jordan11.shop Retail, Inc. you may return it in its original condition within 365 days for a refund. We'll even pay for return shipping!
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged under the circumstances of unuesd and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated.
We strongly recommend that you use traceable shipping. If your goods lose on the road, you can trace the shipping company. For overseas orders this process sometimes can take up to 30 days.
Privacy & Security
1. What information do we collect?
When you place an order from our website, we need to know information such as your name, sex, e-mail address, postal address, billing address, phone number, credit card number (No password), transaction id, etc., so we can process and fill your order and contact you if we have any questions. You can also create an account with us by providing similar information. Or you may provide preferences such as products you may be interested in. In either case, we'll use the information to make your shopping more efficient and better serve your interests. When you visit our website, we automatically collect click stream information such as the address of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site. These information are anonymous; we cannot identify you personally, unless you identify yourself, for example, by making a purchase or by creating an account. Now and then, we may conduct surveys, run contests or other promotions. If you choose to participate in one of our surveys or contests, we'll probably ask for some personal information such as your shopping habits, e-mail address and other information so we can run the promotion and notify winners. When you send us a request, such as to our customer service department, or inquire about career opportunities or participate in an Investor Relations presentation, we may ask you to identify yourself by name or e-mail address in order to send you a response, if appropriate.
2. How do we use the information?
When you place an order on our website, we use your information to process and fill your order. We may send you an e-mail to confirm or to update you on your order. We may also need to contact you by e-mail or phone if we have any questions about your order. When you order, create an account, complete a survey or participate in a contest or promotion on our website, we'll use the information to send e-mail or regular mail to you about our products, services or other contests and promotions you might be interested in, unless you indicate that you do not wish to receive such mail. We may also use the information to personalize your shopping experience by using your product interests, shopping patterns and purchase information to recommend other products, services or promotions that we believe might interest you including those of other companies. We may also notify you of changes to the website. We maintain the information that you provide us, along with a record of your purchases, in a database. To best serve you, we may combine this information with data that is publicly available and data that we collect in our own stores, at our marketing events, or receive from other business partners and/or reputable sources whose policies meet the Direct Marketing Association's privacy standards. Also, we may, from time to time, review your information and information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics.
3. Do we share your information with third parties?
We share your information with our trusted third party service providers who manage our website. These third parties provide specific services and administer activities offered at our website; for example, customer service and credit card processing. These third parties are not authorized to discuss, disclose or make any use of your personal information except as necessary to provide such services. Now and then, we may also use third parties to help us collect and aggregate site guest and customer information. We may share this aggregated, non-personally identifiable information (such as age, click stream visit and product interests) with existing and prospective business partners and advertisers. None of the aggregate information will contain any information that identifies you individually. We may also share your personal information with carefully screened our store business partners to offer you products and services that we believe might interest you. But, only our store will send you these messages. In each case, our partners will not be authorized to discuss, disclose, or make any use of your personal information except for extending the offer to you. If you prefer not be included in these types of prospective offers, please contact us by e-mail to us know. Please be sure to include your first and last name, street address, and email address in your request. If you select an alternative payment process (such as Paypal or GSPay), you provide the personal and financial information needed to process your application or purchase directly to each provider. The companies that administer these programs are independent of our store and have their own privacy and security policies. We encourage you to learn more about their policies .We or our third party service providers may disclose specific individual information if we or they reasonably believe that it's necessary to comply with applicable laws or regulations or to protect the interests of our store.
4. How can you Unsubscribe or change your information?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from our store or would like to update or change your personal information or preferences, please follow the instructions below. Registration Information, Preferences, and E-mail To modify or delete the information you have provided during registration, please login and update your profile. To unsubscribe from an e-mail, please follow the instructions in any e-mail you receive. You can also send us a request by e-mail to our store. Please be sure to include your first and last name and account e-mail address in your request.
5. Direct Mail and Catalogs
If you would like your name and address removed from our store`s direct mailing list or if you would like to update your mailing information, you can e-mail us a request. Please be sure to include your first and last name and mailing address in your request .Please note that your request to be removed from our e-mail lists might take up to ten (10) business days to become effective (regular mailing lists may take up to 4-6 weeks). Even if you're removed from a list, if you order online, we will send you an e-mail to confirm your order and may need to contact you by phone, or e-mail if we have questions about your order.
6. How do we protect the privacy of children?
We do not sell or ship any items ordered through this website directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to us.
by using our website, you're agreeing to let us collect and use your information as we describe in this Privacy & Security Policy. If we change our policies, we will post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.